Return Policy

We want shipping issues handled clearly and fairly. The policy below applies to MMRR orders.

Lost or stolen in transit

Orders that are confirmed lost or stolen in transit before a carrier delivery scan are eligible for a refund.

Tracking shows Delivered

If carrier tracking shows the order as Delivered, MMRR does not issue a refund or replacement for loss or theft that occurs after delivery.

Broken vials — report within 3 days

Broken-vial claims must be reported to MMRR within 3 calendar days of the carrier-recorded delivery date. Please include your order number and clear photos of the damaged vial and packaging so the issue can be reviewed.

Delivered products are otherwise final sale. This policy does not limit any rights that cannot legally be excluded under applicable consumer-protection law.